Contact

Please note: All sales are final. Items cannot be returned or exchanged. If there is an issue with your order email us at hellocontent@whatsneu.com.

If your package does get lost in transit and the shipping address was 100% correct, NEU will either refund or replace the order dependent on the circumstances.

Most items are pre-order. Please expect your items to ship 3-5 weeks from the close of sale. Once your item is shipped you will receive a confirmation email where you can track your order. Please note that with the state of the global pandemic, orders may arrive later than usual. You can estimate shipping times and shipping costs in the cart.